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Remote hands: your technical extension in the data center

24/7 support by experienced DCU technicians, exactly when you need them.
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Why choose Remote Hands at Datacenter United?

A well-functioning IT network requires continuous attention: monitoring, updates and maintenance. But your team cannot always be physically present. With Remote Hands from Datacenter United, you receive local support in our data centers exactly when it is needed — without having to be on site yourself.

24/7 availability

Our infrastructure is designed for maximum uptime, with fully redundant power and cooling systems and advanced monitoring to prevent outages.

Expert technicians

Security protocols, backups and replication protect your data against loss or unauthorized access.

Fast response time

Thanks to efficient recovery plans, your systems remain operational even after an incident, with minimal downtime.

Operational efficiency

Reduce costs and increase continuity by outsourcing tasks to our experts.

Enhanced security

Work securely within strict compliance standards, carried out by trained personnel.

Reliable partner

A partner you can rely on for continuity and technical peace of mind.

Full on-site support, as if you were there yourself

Our certified technicians carry out both preventive and reactive activities in your racks and environments. From simple interventions to urgent actions during incidents: we act quickly, carefully and according to clear instructions.

You always retain control; we are your hands and eyes on site.

Who is our Remote Hands
service ideal for?

Remote Hands from Datacenter United is often used by:

  • IT service providers who manage infrastructure without being permanently on site
  • International organizations with infrastructure in Belgium but without a local IT team
  • Governments and regulated sectors where 24/7 availability and on-site support are essential
  • In all these contexts, Remote Hands ensures continuity without operational interruptions.

Datacenter United's 24/7 technical support is unparalleled; they truly are our remote hands and eyes.

In the world of digital transformation, it’s essential to have a reliable partner who supports you every step of the way. Datacenter United has proven to be such a partner, with their 24/7 technical support that has helped our company grow in the digital age.

What stands out most about Datacenter United’s technical support is their constant availability. Day or night, weekdays or weekends, their team of experts is always ready to help us with any challenge we encounter. This gives us the confidence we need to keep our business running smoothly.

Jan Peeters – InnoTech

What our technicians perform for you

Hardware installation & replacement

Installing, replacing or removing servers, storage and network components.

Troubleshooting & diagnostics

First-line interventions for hardware issues, error messages or connectivity problems.

Cable management & connectivity

Patching, rerouting and structuring copper and fiber cabling in your racks.

Power cycles & reboots

Safely performing power cycles, resets and controlled restarts.

Visual inspections

Physical checks of equipment, LEDs, cabling or damage — with reporting if desired.

Asset management & assistance

Support with inventories, labeling and logistical activities.

Ready for worry-free data center operations?

Discover how Datacenter United’s Remote Hands service relieves your teams and reliably supports your infrastructure.
Contact us