privacy policy datacenter united

We attach great importance to the security and confidentiality of your personal data that we collect and use. This privacy policy informs you about the processing of your personal data.
Latest update: 25 June 2020.

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scope

We process your personal data when you:

• use one of our websites or the contact form
• conclude an agreement with us or communicate with us in that context
• use our Customer Panel
• apply for one of our vacancies
• visit our offices, locations or facilities
• communicate with us via email, telephone or any other digital communication channel

who are we?

“We” refers in this privacy policy to ANTWERP DATACENTER.

Name: ANTWERP DATACENTER
Address: Haïfastraat 6, 2030 Antwerp
Company number: BE 0715.408.157
E-mail: privacy@datacenterunited.com
Phone: +32 (0)3 369 369 0

We are responsible for collecting and using your personal data in the manner explained in this privacy policy. If you have any questions about this, please contact us by email.

personal data we process and why

When you use one of our websites or contact form, we collect:

• technical information (such as server log files, IP address, time of day, pages visited, operating system and browser type)
• information about browsing habits and device usage (via cookies or similar technologies)
• identity and contact details you provide (name, email address, phone number, company) and the content of your message

We process this information to ensure fault-free operation of our websites, improve content and user experience, and respond to your requests.

When you enter into a contract with us or use the Customer Panel, we collect identity, contact and billing information to fulfill our contractual obligations.

When you apply for a job, we collect identity and contact details, CV information and motivation letters to assess your application.

When you visit our premises, we collect identity and visit information, as well as camera footage, for security and operational purposes.

We also collect personal data when you communicate with us via phone, email or other digital channels.

with whom do we share your personal data?

Your personal data is only shared with:

• yourself
• your employer or business partners where relevant
• our employees and service providers
• government or judicial authorities when legally required

Your data will not be transferred outside the European Economic Area unless necessary and with appropriate safeguards in place.

how long do we keep your personal data?

We retain personal data only for as long as necessary to achieve the purposes described or until consent is withdrawn.

• Technical information: up to 6 months
• Contact form messages: as long as necessary
• Closed support tickets: up to 5 years
• Surfing behaviour data: up to 26 months
• Contract-related data: during the contract and at least 7 years thereafter
• Job applicant data: up to 10 years if hired, up to 5 years if not hired
• Visitor and security data: up to 2 years
• CCTV footage: no longer than 1 month

how do we protect your personal data?

We take appropriate technical and organizational measures to protect your personal data against loss, misuse and unauthorized access, including physical, electronic and administrative safeguards.

your rights

You have the right to:

• be informed about the processing of your personal data
• access, correct and update your personal data
• request deletion, objection or restriction of processing
• request data portability
• withdraw your consent at any time
• not be subject to automated decision-making

You can exercise these rights by contacting us via email and providing proof of identity.

changes to this privacy policy

We reserve the right to amend this privacy policy. Material changes will be communicated via email or published on our website.

contact

For questions or requests regarding this privacy policy, please contact us via email.