Last updated on 25 June 2020

We attach great importance to the security and confidentiality of your personal data that we collect and use. This privacy policy informs you about the processing of your personal data.

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  1. Scope
    1. We process your personal data when you:
  1. This privacy policy may be changed as specified in 6article.
  2. Who are we?
    1. “We” refers in this privacy policy to ANTWERP DATACENTER:
Name:ANTWERP DATACENTER
Address:Haïfastraat 6, 2030 Antwerp
Company number:BE 0715.408.157
E-mail:[email protected]
Phone:+32 (0)3 369 369 0
  1. We are responsible for collecting and using your personal data in the manner explained in this privacy policy. If you have any questions about this, please contact us by email ([email protected]).
  2. In certain circumstances, third parties may (also) be responsible for the processing of your personal data, for example if you click on a link and therefore leave our website. In this case, we recommend that you consult the privacy policy of these third parties.
  3. what personal data do we process and why?

We process your personal data only for a certain purpose and to the extent permitted by law. We explain below in which cases we collect and use your personal data. If we do not receive your personal data directly from you, we will also inform you below.

  1. when you use one of our websites or use the contact form
    1. When you use one of our websites (www.antwerpdc.be, www.brusselsdc.be and www.datacenterunited.com) or use our contact form or other digital communication channel, we collect and use the following personal data.
What personal data?Why?Legal basis?
Technical information (e.g. server log files) about your visit and the device you are using (e.g. IP address, time of day, web page visited, operating system and browser type and version). We cannot identify you based on this information, but third parties may (e.g. internet service provider).To ensure the most fault-free operation of our websites and to detect and prevent malware, illegal content and behaviour and other forms of abuse.Our legitimate interest in keeping our online presence safe.
Information about your browsing habits, how you use our websites and the device you use (e.g. number of visits, number of sessions and average session duration). We cannot identify you based on this information, but third parties may. We collect this information through cookies or similar technologies. For more information about this, please refer to our cookie policy. To improve the content and overall experience on our websites and to develop new products or services.Our legitimate interest in providing our visitors with an interesting online experience.
Identity and contact details that you provide us (e.g. name, email address, phone number and company) and the content of your message and the technical details of the message itself (e.g. date and time).To enable communication between you and us.Our legitimate interest in responding to requests, questions or comments or proactively contacting you for questions of any kind.

Your email address.

To send you our newsletter or other electronic communications.

Your consent, unless you are an existing customer of ours who we want to keep informed of our products or services. You can always revoke your consent.

  1. when you enter into an agreement with us or use the Customer Panel
    1. When you enter into an agreement with us, we collect and use the following personal data.
What personal data?Why?Legal basis?
Identity and contact information that you provide to us under the agreement (e.g. name, email address, telephone number, mailing address, professional function, language, payment details) or in the context of the use of the Customer Panel (e.g. your username).To fulfill our contractual obligations, and if you are a customer of ours, to provide our products or provide our services, including processing, executing or delivering orders, processing payments or providing access to the Customer Panel and communicating with you about them.When you as an individual are our customer or supplier, we rely on the need to process your personal data for the conclusion and execution of the contract we have with you. However, if you act on behalf of a company or other legal entity, we trust our legitimate interest in contracting with customers and suppliers. When you use our Customer Panel, creating your account is based on your consent. You can always revoke your consent by having your account deleted.
Identity and contact information that you provide to us under the contract and, if applicable, your company and invoicing information.To conduct our normal business administration (e.g. invoicing and relationship management).Our legitimate interest in managing our business responsibly and professionally.
Identity and contact information you provide us and the reason for your contact with our customer service (e.g. your problem with or feedback about our products or services).To solve your problem or process your feedback and communicate with you in this regard.Our legitimate interest in striving for high customer satisfaction.
  1. when you apply with us
    1. When you apply, we collect and use the following personal data.
What personal data?Why?Legal basis?
Identity and contact details (e.g. name, email address, mailing address and phone number), information you have included in your CV and cover letter, information you have made public on social media and any other personal data you have chosen to include in your application.To assess your application.We rely on the need to process your personal data in order to reach a possible agreement with you. If we decide not to work with you, we will ask your permission to include you in our recruitment reserve.
  1. when you visit us
    1. When you visit us, we collect and use the following personal data.
What personal data?Why?Legal basis?
Identity and contact details that you provide us with during your visit (e.g. name and company name) and information about your visit (e.g. date, arrival and departure time, person you visit, license plate and signature).To ensure the safety of our locations and facilities and to inform the person you are visiting of your arrival.Our legitimate interest in managing our business responsibly and professionally and to meet contractual obligations with our business partners.

Camera footage taken during your visit on which you are recognizable.

To ensure the safety of our locations and facilities, in particular:

Our legitimate interest in managing our business responsibly and professionally.

Technical information about your device that connects you to our Wi-Fi network (e.g. MAC address).

To allow you to use our Wi-Fi network for guests in a safe way.

An agreement with you by your acceptance of the applicable terms.

  1. when you communicate with us
    1. When you communicate with us by telephone, email or any other digital communication channel, we collect and use the following personal data.
What personal data?Why?Legal basis?
Identity and contact information that you provide us, the content of your communication, the technical details of the communication itself (e.g. date and time) and, if applicable, the device you are using.To enable communication between you and us (e.g. when you use our contact form or contact us by phone or email).Our legitimate interest in responding to requests, questions or comments or proactively contacting you for questions of any kind.
  1. in all of the above cases
    1. However, for all personal data that we collect in the above circumstances, we want to make it clear that we will also process your personal data in the following cases.
What personal data?Why?Legal basis?
Above mentioned personal data.In order to comply with or comply with any reasonable request by competent police forces, judicial authorities, public institutions or bodies, including competent data protection authorities.Our legal obligation.
Above mentioned personal data.To prevent, detect and combat fraud or other illegal or unauthorized activities.Our legal obligation.
Above mentioned personal data.To defend us in legal proceedings.Our legitimate interest in using your personal data in these procedures.
Above mentioned personal data.To inform a third party in the context of a possible merger with, takeover of/by or split by that third party, even if that third party is established outside the EU.Our legitimate interest in entering into business transactions.
  1. with whom do we share your personal data?
    1. In principle, we share your personal data with no one but the people who work for us, as well as with the suppliers who help us in the processing of your personal data. Anyone who has access to your personal data will always be bound by strict legal or contractual obligations to keep your personal data safe and confidential. This means that only the following recipients receive your personal data:
  1. Your personal data will not be sent by us outside the European Economic Area (the European Economic Area consists of the EU, Liechtenstein, Norway and Iceland). We will only disclose your personal data outside the EEA if you or your employer, as a customer or supplier, have branches outside the EEA with which we need to communicate. If a transfer were to take place, we will take sufficient safeguards to protect your personal data when transferred (e.g. by concluding an agreement on the basis of standard contractual clauses drawn up by the European Commission).
  2. how long do we keep your personal data?
    1. Your personal data will only be processed for as long as is necessary to achieve the purposes described above or, when we have asked you for your consent, until you withdraw your consent. In this article, we provide you with the information you need to assess how long we keep your personal data identifiable.
    2. As a general rule, we will de-identify your personal data when it is no longer necessary for the purposes described above or when the retention period, as explained in this article, has expired. However, we cannot delete your personal data if there is a legal or regulatory obligation or a court or administrative order preventing us from deleting it.
    3. We will retain all personal data we collect through our websites for as long as necessary to represent the legitimate interests mentioned in the article3.1 or until you withdraw your consent. We keep technical information such as our server log files for up to 6 months after your visit to our website, after which they are deleted or de-identified. Messages you send us via the contact form will be retained for as long as necessary to process and follow up on your question, request, comment or other input. We also keep an archive of so-called tickets that we have received via the contact form. Tickets that we have closed, we remove or de-identify no later than 5 years after closing. Information about your surfing behaviour (e.g. user ID) we do not keep for more than 26 months after your visit to our website, after which they are deleted or de-identified.
    4. For all personal data that we collect as provided for in article3.2 in the context of a contractual relationship with you or the organization you represent, the general rule is that we collect this data for the duration of the contractual relationship and at least up to 7 years thereafter.
    5. All personal data that we collect from us in the context of your application, we retain for the duration of the application process and, if we choose to hire you, for the entire duration of your contract with us and up to 10 years after termination of the contract. If we do not choose to hire you, but we have invited you for an interview, we will retain your personal data for 5 years after the assessment process has been completed. If you agree to include your personal data in our recruitment reserve, we will retain your personal data for 5 years after receipt of your personal data.
    6. We will retain all personal data that we collect when you visit us for as long as necessary to represent the legitimate interests mentioned in the article3.4 or, if you have used our Wi-Fi network, until such time as your personal data is no longer necessary in this regard. We consider this retention necessary up to 12 months after your last access to our Wi-Fi network.  We will keep identity and contact information and other information registered as part of your visit for as long as necessary to manage our business activities responsibly and professionally. We do not keep this data for more than 2 years after your visit. We do not keep cctv footage taken during your visit on which you are recognisable for more than 1 month after recording the image, unless there is a legitimate reason to keep these camera images for longer.
    7. All personal data that we collect through our interactions with you via telephone, email or other digital communication channels is retained for as long as necessary to communicate with you, but also to be able to keep a historical archive of our communications. This allows us to return to previous communication when you come back to us with new questions, requests, comments or other input.
  3. How do we protect your personal data?
    1. We take technical and organizational measures to adequately protect your personal data and maintain its quality. We continuously improve this protection in accordance with technical developments. We use a range of physical, electronic and administrative measures to ensure that your personal data is secure.
    2. The images recorded and stored via video surveillance or other image recording are protected from manipulation and other forms of unlawful processing. Only a very limited number of people have access to these images.
  4. How can you exercise your rights?
    1. You have a number of rights under applicable data protection laws.
  1. The above rights may be subject to some legal conditions. To exercise any of your rights above, or if you have any questions about this privacy policy, please send us a message at this email address: [email protected] 
  2. We will take all reasonable steps to respond to your request, in accordance with applicable data protection laws. If you exercise any of the above rights, we ask you to provide us with a copy of a valid ID (e.g. the front of your identity card) to verify your identity. We also ask you to clearly indicate which right you wish to exercise. Always indicate in what context we have obtained your personal data, so that we can process your request quickly and carefully.
  3. If you repeatedly make the same request and clearly cause inconvenience, we may refuse these successive requests or charge you an administrative fee to cover the costs. We may also deny or grant you the right to access your personal data only partially if such access could disproportionately harm the rights and freedoms of others, including ours.
  4. You may also use the above contact information if you are concerned or wish to complain to us regarding the way we process your personal data.
  5. You also have the right to file a complaint with the Data Protection Authority.
  1. changes to this privacy policy
    1. We reserve the right to change this privacy policy on our own initiative. If material changes to this privacy policy may affect the processing of your personal data, we will communicate these changes to you in a way that we normally communicate with you (e.g. via e-mail or via a message on our websites).
    2. We invite you to view the latest version of this privacy policy online. Our online privacy policy specifies the date our privacy policy was last changed.
  2. How can you contact us?
    1. If you have any questions about the processing of your personal data, do not hesitate to contact our data protection officer. You can contact our data protection officer by email: [email protected]